Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last Updated: January 10, 2026
At Divyscribe, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription platform. By using Divyscribe, you agree to the collection and use of information in accordance with this policy.
Quick Navigation
1. Information We Collect
Personal Information
- • Name and email address
- • Account type (Client or Transcriptionist)
- • Profile information and skills
- • Payment information (via secure providers)
- • Communication preferences
Usage Data
- • IP address and device information
- • Browser type and pages visited
- • Transcription activity and job history
- • Error logs and diagnostics
2. How We Use Your Information
- • Provide and improve transcription services
- • Process transactions and payments
- • Match transcribers with jobs
- • Send account communications
- • Provide customer support
- • Analyze usage to enhance experience
- • Detect and prevent fraud
- • Comply with legal obligations
3. Data Security
We implement industry-standard security measures:
- • TLS/SSL encryption
- • Secure password hashing
- • Regular security audits
- • Role-based access controls
- • Secure cloud storage
No transmission method is 100% secure. We strive to protect your data but cannot guarantee absolute security.
5. Third-Party Services
We work with trusted service providers. Each has their own privacy policy.
AssemblyAI
Speech-to-text
Cloudinary
Media storage
Stripe / M-Pesa
Payments
Email Service
Transactional emails
6. Your Privacy Rights
Access
Request a copy of your data
Correction
Update inaccurate info
Deletion
Request account deletion
Portability
Get data in readable format
Opt-out
Unsubscribe from marketing
Object
Object to processing
To exercise these rights, contact us at privacy@divyscribe.com
7. Data Retention
We retain your information as long as necessary to:
- • Provide services and fulfill obligations
- • Comply with legal requirements
- • Resolve disputes and enforce agreements
Account deletion requests processed within 30 days, except where retention is legally required.
8. Contact Us
Questions about this Privacy Policy? Reach out:
Email: privacy@divyscribe.com
Mail: Divyscribe Privacy Team, 123 Transcription Ave, Tech District, CA 94102